PART 1
Post-delivery warranty service
1. Warranty period:
The warranty service period is 1 year (non-man-made damage, all within the scope of warranty).of all-media technical support
products.maintenance.
(2) On-site service: When the fault level reaches level three, engineers are assigned to inspect and repair.4. The inspection service
enjoys the inspection service of Hanglin machinery twice a year (initiated by the customer, and the door-to-door time is determined through negotiation between the two parties).5. Training
service enjoys 1 on-site training service (training together with on-site service or patrol inspection service, not separate training service).Engineering
installation service trial operation-installation-commissioning site one-stop service01
Professional engineers are assigned by Hanglin Machinery to the customer's site to provide equipment installation guidance and commissioning services.
02
Hanglin Machinery assigns professional engineers to customer sites to provide customers with package installation services.
03
Hanglin Machinery provides customers with one-stop service of site survey, equipment installation, software and hardware debugging.
Fault class resolution service
01.
spare parts repair service
When the customer's equipment parts fail, the single spare parts can be mailed to the after-sales service point designated by Hanglin Machinery for maintenance, and after completing the repair, Hanglin Machinery will send it back to the customer.
02.
spare parts purchase service
customers can purchase original spare parts of Hanglin machinery for repair and replacement to ensure that the product quality is in the best condition.
03.
on-site troubleshooting
Hanglin Machinery can send engineering and technical personnel to the customer site to troubleshoot according to customer needs, repair and debug the equipment, and solve various problems in the process of customer use.
Respond
Feedback
Nearby
Outside
Resolved
Work
Maintenance services
Warranty service
service period is 1 year in the standard warranty coverage of the device
Maintenance services
can provide customized maintenance services according to customer needs. Including remote technical support, fault parts repair,
on-site service, regular inspection service, training support and other customized needs.
on-site service, regular inspection service, training support and other customized needs.
Maintain usage class services
Maintenance training
Hanglin Machinery dispatched professional engineers to provide technical support services to customer activity sites to escort customers' production line intelligence.
Device checks
Hanglin Machinery dispatches engineering and technical personnel to the site from time to time to provide patrol inspection services, comprehensively detect the operating status of the equipment, diagnose faults in time and provide complete solutions to ensure that the equipment remains in good operating condition.
Equipment maintenance
Hanglin Machinery dispatched professional engineering and technical personnel to the customer site to provide parameter correction services for production equipment.Training services
training services
one-on-onetraining
equipment use operation training Equipment
maintenance training Device
troubleshooting Specialized training
issue operating instructionmanuals
on-site practical training method
+ Conference presentation format
Hanglin Machinery has video teaching materials
Self-study is also possible online
can make an appointmentfor three trainings within the warranty period
Pre-sales service system
Free product proofing
Free technology collaboration
Free solution Provide solutions for free
Free selection scheme
free to customize according to demand
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Shenzhen Shuanglong zhizao technology co., ltd
Dongguan hanglin machinery equipment co., ltd
Tel: 0086-755-27804150 0086-769-81152663
Mobile: 0086-18088887369
E-mail: bussiness@szslzz.com
Address: Building A, Yongjianhong Science Park, No.99 Yanshan Avenue, Baoan District, Shenzhen
Dongguan hanglin machinery equipment co., ltd
Tel: 0086-755-27804150 0086-769-81152663
Mobile: 0086-18088887369
E-mail: bussiness@szslzz.com
Address: Building A, Yongjianhong Science Park, No.99 Yanshan Avenue, Baoan District, Shenzhen
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